The most important thing for SMEs to remember when it comes to online discount sites is that the deal being offered must be appealing to your target audience, says Siobhan Hanley, sales and marketing manager at Snapicity, a new Irish discount site.

SMEs should consider going beyond simple money-off discounts, says Hanley, and think about ways they can add a product or service to the deal to make it more attractive. Your online deals should be original – not simply online versions of existing offline deals.

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The number one pitfall when redesigning your website is failing to set a realistic goal of what you want to achieve. That’s according to Patrick Murphy, director of Irish-based web marketing specialists SiliconCloud.

Failing to define clear objectives for your redesign, whether that be increased traffic and/or sales, is the equivalent of buying a house off the plans, says Murphy: within a few years it almost invariably becomes apparent that changes need to be made.

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Most successful businesses evolve over time. Carlow-based Garrendenny Lane made the transition from interior design firm to online boutique store in just three years.

Owner Lorna Sixsmith set up the company in 2008 and she runs it from her home in Carlow. Originally, the company focused on providing interior design services, selling a range of boutique items on the side. However, the boutique side of the business proved more popular and, after the decline in the economy, Sixsmith decided to develop that side of Garrendenny Lane in more depth. The company now sells soft furnishings, wallpaper, gifts and other home-ware products online.

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Group purchasing and discount sites are all the rage among local businesses and their customers. According to recent research by consultancy firm BIA/Kelsey, the US market alone is set to grow from USD873 million in 2010 to USD3.93 billion in 2015.

Naturally, consumers worldwide are rushing to seize on great online deals being offered by SMEs, from restaurants to manicurists. For consumers, the idea is simple: sign up to receive digital coupons (sometimes with strings attached, but more on that later) and then enjoy discounts and savings when you spend money on a selected product or service. (more…)

Clothing boutique Coze Di Roze has made the transition from real-world store to online shop, and picked up 1,700 Facebook fans along the way.

Coze Di Roze is an online boutique for women that sells shoes, handbags and other products. Owner Soraya Quigley established the SME in 2008 as a bricks-and-mortar store in Cabinteely Village, Dublin. In December 2010, she closed down the physical store and moved her business to Facebook. More recently she has launched a revamped online webstore for customers.

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Allowing customers to give feedback on your website, blog or other internet real estate produces more positive results than feedback provided on third-party websites. That’s according to Conor O’Neill from Irish customer review specialist Loudervoice.

“Give your customers the platform where – on a reasonable basis – they can tell you what they think. Most of the time they are going to be positive in any case. Irrespective of the type of feedback system you’re using, the key bit is that if you don’t embrace the ability for your customers to give feedback, they will do it somewhere else,” he says.

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SMEs have a slight upper hand over larger companies when it comes to location-based marketing – for the time being at least. That’s according to Des Martin, founder of Irish firm Local Search Marketing.

“Interestingly, a lot of national chain stores that have a local presence in towns all over Ireland have not adopted a ‘local search’ strategy. This often gives SMEs an edge in this space,” he says.

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Following last weeks IGAP finale, this is a guest post from IGAP 2 participant Siún Ní Raghallaigh’s of TunePresto, which allows you to create music using video and pictures. This post originally appeared on Siún’s blog.

I have been a participant on the Enterprise Ireland iGAP program and it has been fascinating so far. Some of my iGAP colleagues have blogged about iGAP previously, Ronan Skehill wrote a particularly succinct account last month.

I know that Enterprise Ireland sometime get a lot of criticism but the work of the iGAP team deserves praise. Brian Caulfield and the EI team devised a very practical program, bringing the best of Ireland and Silicon Valley together to inform, challenge and prepare us fledgling Irish companies in executing on our passion and vision for a scaleable internet business.

On Wednesday we had our penultimate session, preparing for fundraising. I have done some fundraising before and it is always daunting. I wish I had access to this program when I was starting out. One of the many upsides of a program like iGAP is the networking, not just with the tutors and mentors but also with the participating companies.

The program started with Paul O’Dea who introduced us to the Business Battlecard, a practical set of tools to get you focused on what you are offering, who your customer is and how to reach them. This was followed by a highly motivational session with Eric Reis who introduced us to the magic of the lean startup model. I suppose the opposite of this would be the fat startup model i.e. spending lots of time and money making the product perfect before you engage with your customer. With the lean startup model, you release a minimum viable product and learn from your customers what you need to do to make it a product that is worthy of a cash transaction.

Scott Rafer gave an amazing session on revenue models. (more…)

So I’m delighted to report that our first effort at media recording and production was a success – we had a small number of tech problems along the way, but the recording of our first Social Media Club is now available to view on the Enterprise Ireland channel on YouTube.

The audio quality deteriorates slightly towards the end, and the volume is particularly low around the Q&A session, so turn the speakers to 11 to make sure you catch the pearls of wisdom from the panel.

The presentation is also available for download from SlideShare. The next Social Media Club will be held on Friday the 17th of June: the agenda isn’t finalised yet but stay tuned to the blog and we’ll announce details in the coming weeks. My thanks one again to all the speakers, attendees, and everyone else here in Enterprise Ireland who helped make the seminar such a success.

See you all again in June!

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